13 October 2026 Release
AI
Leasing Assistant SMS
Introducing Leasing Assistant SMS! The Leasing Assistant goes beyond traditional AI SMS services by allowing prospects to text with either an AI assistant or speak with a live representative in Anyone’s Home Contact Center. Use Anyone Home’s SMS Leasing Assistant to increase prospect engagement and ensure every caller gets the information they need on demand, resulting in less missed leads and more actionable guest cards and tours.
Reach out to your Anyone Home account representative or to Anyone Home Support today to learn more!
Maintenance Assistant
Meet our SMS Maintenance Assistant — the smarter, faster way to connect with your residents. Residents can submit service requests by text message, receive automated troubleshooting guidance, create service requests instantly, and ensure emergency issues are quickly routed to service technicians. When personal assistance is needed, the Maintenance Assistant can connect residents with a live agent in the Anyone Home Contact Center.
To learn more about setting up your own Maintenance Assistant, contact Anyone Home Support.
CRM
New Trigger PIaybooks
Introducing Playbooks, the next generation of automation in Anyone Home CRM. Replacing legacy Triggers, Playbooks organize your communications and workflows into structured customer journeys, making automation easier to build, manage, and optimize. Playbooks will be categorized as either for Leasing, Resident, or Maintenance. With customizable stages, property-specific variations, and enhanced enrollment controls, your teams can create more personalized experiences while reducing administrative complexity.
Currate Stage Progression
Playbooks introduce customizable Stages that organize your automations into a clear customer journey. From Inquiry and Pre-Tour to Application and Resident, you can easily see how communications and tasks align to each Stage of the customer lifecycle.
Customize Property Variants
Create property-specific trigger variations using Variants. Instead of building and maintaining separate automation sets for individual communities, you can tailor communications and tasks where needed while keeping everything organized within a single Playbook.
Advanced Enrollment and Exit Controls
Deliver the right journey to the right person. Control exactly who enters a Playbook and when. Advanced enrollment and exit criteria allow you to create specialized journeys based on events, prospect attributes, tour types, applications, maintenance activity, and more.
Seamless Migration from Legacy Triggers
Existing Trigger configurations will be migrated into Playbooks, providing access to the new experience without requiring customers to rebuild existing automation workflows. To start using the new Playbooks, reach out to Anyone Home Support today!
New Lead Details View
The Lead details page is being redesigned with a tab-driven layout focused on faster access to prospect information, clearer next steps, improved activity visibility, and persistent communication actions.
Lead Quick Cards: Dynamic Quick View tiles highlight important items such their Preferred Move-In, FIT Units, Messages.
Next Steps: New Next Steps side panel replaces the legacy Next Steps carousel, displaying lead management steps more prominently on the lead profile. Cards include stronger visual distinction for high-priority items, due-date countdowns, and available actions such as Email, Complete, Edit, and Cancel.
Overview Tab: The Overview tab organizes Prospect Details, Communication Preferences, Household Details, and Co-leads data to improve navigation and readability.
FIT Units Tab: A table of all available FIT Units matching the prospect’s desired unit details and move-in date.
Activity Tab: New Activity tab reimagines the legacy Contact Activity on a lead’s guest card as a dedicated tab.
To start using the new Lead Details view today, please reach out to the Anyone Home Support Team.
Reporting
Lead Details Report Marketing Columns
Expanded marketing attribution reporting! Gain deeper insight into your lead sources with new UTM Campaign, UTM Medium, and UTM Source columns in the Lead Details Report. These fields make it easier to connect leads back to the marketing campaigns and channels that generated them, helping teams better measure campaign performance and marketing ROI.
Reporting Enhancements for Leasing Assistant
To improve reporting clarity, AI interaction reporting has been standardized throughout Anyone Home CRM. Previous labels such as AH Voice AI Agent, AH Chat AI Agent, and AH SMS AI Agent have been updated to align with the new Leasing Assistant experience.
Previous Name | New Name |
AH Voice AI Agent | Leasing Assistant – Voice Only |
AH Chat AI Agent | Leasing Assistant – Chat Only |
AH SMS AI Agent | Leasing Assistant – SMS Only |
N/A | Leasing Assistant (All Channels) |
[POSTPONED ]Leasing Activity Report
Your portfolio’s leasing performance at a glance! Gain instant visibility into property and portfolio performance with the new Leasing Activity Report. Designed for leasing managers and regional leaders, this report delivers a comprehensive snapshot of leasing activity across a selected date range, eliminating the need to run multiple reports or export data for analysis.
Track key metrics including occupancy, lead volume and quality, tour activity, application outcomes, resident leasing activity, and conversion rates, all within a single report. For deeper analysis, use detailed drill-down sections for leads, showings, applications, and leases, or view summary metrics only for a high-level performance overview.
Integrations
EliseAI Application Pending
Anyone Home and EliseAI now stay in sync earlier in the leasing journey. When a prospect reaches Application Pending status, Anyone Home will now automatically notify EliseAI, preventing unnecessary follow-up messages during the application process.
Yardi Resident Balance
Stay informed without switching systems. Anyone Home now automatically retrieves resident balance information from Yardi and displays it directly on the associated lease record. Resident services teams can quickly view outstanding balances in the context of resident conversations, helping improve efficiency and reduce the need to navigate between platforms.
Next Release Date:
November 3, 2026
Future Releases
CRM
- AI Guest Card Summaries: Guest Cards inside Anyone Home will soon feature AI-generated summaries of lead details and prospect communications, helping your team quickly understand lead history and take the next best action.
- Lead Details View: A refreshed UI will be introduced on the Lead details page inside Anyone Home in upcoming sprints.
Integrations
- PMS Fee Integration: Anyone Home is expanding our ability to pull in TMLP and fee pricing from a wider range of PMS.
